Refund policy

REFUND POLICY

Refund Eligibility

Refunds are strictly limited and will only be issued under the following conditions:

  • The item received is damaged

  • The item received is incorrect

Refund requests must be submitted within 7 days of delivery.

Refund Processing

  • Approved refunds will be processed to the original payment method.

  • Refunds may take up to 15 working days to reflect, depending on the payment provider.

Non-Refundable Cases

Refunds will not be issued for:

  • Change of mind

  • Wear and tear

  • Incorrect sizing selection

Return Policy

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

 

CANCELLATION POLICY

Orders may be cancelled only before dispatch.

Once an order has been shipped, it cannot be cancelled. Customers may refer to the Refund Policy if the item arrives damaged or incorrect.